Returns Policy
Return shipping is the sole responsibility of the customer.
CNC Fabrication, LLC™ will accept items to be returned or exchanged, that are in new, unopened, unworn, unaltered, and free of damages by the customer. Items returned will incur a minimum 10% restocking fee (depending on item). We will allow a full refund for "store credit" if a customer does not want to incur the minimum 10% restock fee.
Items MUST be returned with a copy of the original receipt and in the original packaging it was received in by the customer, if not, this may significantly delay the time to process the refund.
Restocking fee may be more if customer has caused any type of damage to the product, packaging, or missing parts that prohibits the product to be re-sold “as new” to the next potential customer. If the product is returned via a shipper, it is the responsibility of the original purchaser to be sure the product is secure in the return package to avoid any potential damage. If damage occurs, the original purchaser may not receive any refund whatsoever.
**No returns or refunds will be accepted on electrical items or special order items**
Items that are “intangible” (I.E. tuning for performance chips or programmers) are not refundable due to the nature of the product.
If you would like to start a return, please request an RMA.
Shipping
All orders processed during regular business hours (Monday - Friday) 8am - 5pm (EST). Processed orders are usually shipped within the same business day provided order details are complete, within the shipping hours (8am-3pm), and there are no issues with payment. In some cases order may not go out until the next day due to how many order come in through the day.
CNC Fabrication, LLC also reserves the right to override/change the customer's choice of shipping carrier in lieu to try and get the order to the customer as soon as possible. PLEASE be sure you enter the complete and correct shipping address or your package may be delayed or potentially delivered to the wrong address. CNC Fabrication, LLC is not liable for any order/package that is delivered to an incorrect customer provided address.
FREE SHIPPING: available on select items to the Continental US (lower 48 states)could be USPS or UPS depending on shipping cost and speed; does not include overnight or express service.
PRIORITY EXPRESS SHIPPING: does not guarantee overnight. It is 1-2 day, but usually 1 day.
CUSTOM SHIPPING: If you require custom shipping solution or have any questions, please Contact Customer Service.
SHIPPING DELAYS:
We will do our best to get products out the door in a timely manner, once the items are picked up by the carrier we have no control over any delays they may encounter such as weather, routing issues, equipment breakdown etc.
DAMAGED ITEMS:
Items damaged in shipping must be reported to CNC Fabrication, LLC within 7 days of the delivery so we can file the necessary paperwork with the carrier. Please keep all packaging and take pictures of the damage to email us in the process for ours and the carrier's records. Please DO NOT contact the carrier directly for damage; This will significantly delay the time to process the damage claim with the carrier.
