Shipping & Returns

  1. Shipping & Returns
  2. Order Cancelation

Q: Shipping & Returns

 

QUICK TURNAROUND: All orders processed during regular business hours (Monday - Friday) 8am - 5pm (EST). Processed orders are usually shipped within the same business day provided order details are complete, within the shipping hours (8am-3pm), and there are no issues with payment. In some cases order may not go out until the next day due to how many order come in through the day. CNC Fabrication, LLC also reserves the right to override/change the customer's choice of shipping carrier in lieu to try and get the order to the customer as soon as possible. PLEASE be sure you enter the complete and correct shipping address or your package may be delayed or potentially delivered to the wrong address. CNC Fabrication, LLC is not liable for any order/package that is delivered to an incorrect customer provided address.

FREE SHIPPING available on select items to the Continental US (lower 48 states)could be USPS or UPS depending on shipping cost and speed; does not include overnight or express service.

PRIORITY EXPRESS SHIPPING does not guarantee overnight. It is 1-2 day, but usually 1 day.

CUSTOM SHIPPING: If you require custom shipping solution or have any questions, please Contact Customer Service.

SHIPPING DELAYS:

We will do our best to get products out the door in a timely manner, once the items are picked up by the carrier we have no control over any delays they may encounter such as weather, routing issues, equipment breakdown etc. 

DAMAGED ITEMS:

Items damaged in shipping must be reported within 7 days of the delivery so we can file the necessary paperwork with the carrier. Please keep all packaging and take pictures of the damage to email us in the process for ours and the carrier's records. 

RETURNS:

CNC Fabrication, LLC™ will accept for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. We do charge a minimum 10% restocking fee depending on item, and item(s) must be sent back within 21 days from the receipts (according to tracking) of the original order. We will refund the full part(s) price as store credit if a customer does not want to incur the minimum 10% restock fee, but CNC Fabrication, LLC still must be notified within the 21 days. Special Order products are NOT refundable. Restocking fee may be more if customer has caused any type of damage to the product or the container of the product prohibits the product to be sold “as new” to the next potential customer. Return shipping cost are the responsibility of the customer, we do not provide a shipping label for returned merchandise. If the product is returned via a shipper, it is the responsibility of the original purchaser to be sure the product is secure in the return package to avoid any potential damage. If damage occurs, the original purchaser may not receive any refund whatsoever. 

No returns will be accepted/allowed on electrical items/components. 

Items cannot be returned or exchanged after 21 days from the receipt of the original order (determined by tracking information). Items must be returned with a copy of the original receipt and in the original packaging it was received in by the customer.

Items that are “intangible” (I.E. tunes for performance chips or programmers) are not refundable due to the nature of the product.

If you would like to start a return, please request an RMA here.

 

Q: Order Cancelation

CNC Fabrication, LLC charges a 5% cancelation fee for any order placed using any payment method besides check that has posted and cleared. PayPal, credit, debit, affirm etc posts nightly. This is to cover fees and other expenses incurred processing the payment and refund. Special orders and shipped orders cannot be canceled.